Refund policy
Last updated: 25 September 2026
This policy follows UK consumer law. Nothing in it affects your statutory rights.
RIGHT TO CANCEL If you're in the UK or the EEA, you can cancel your order for any reason within 14 days of the day you receive it. Tell us within those 14 days, then send the item back within 14 days of telling us. We'll refund you within 14 days of receiving the item back, including the standard delivery charge if you paid one.
CONDITION Please return items unworn, unwashed, with all original tags attached and no alterations. You're welcome to try an item on as you would in a shop. If an item comes back worn, washed or damaged beyond that, we may reduce your refund to reflect the loss in value.
DETACHABLE TRIMS (JEANS ONLY) The selvedge denim jeans come with detachable leopard-print faux-fur trims (side seams, back pocket and belt loops). Please return every trim with the jeans, undamaged. If any are missing or damaged, we'll deduct at least £30 from your refund to cover their value. The faux-fur brim on our painter's hats is fixed and doesn't come off.
DELIVERY DISPUTES & ADDRESS CHANGES
Address changes: We can't change the delivery address once an order has been placed. If you've entered the wrong address, email us at rabiun.ldn@gmail.com within 24 hours and we'll cancel the order so you can place a new one with the right details, subject to stock.
Missing parcels: Your order is our responsibility until it reaches you. If your tracking shows it as delivered but you haven't received it, please check with neighbours and any safe place first, then email us at rabiun.ldn@gmail.com as soon as you can. We'll look into it with Royal Mail, and if it's lost we'll send a replacement or give you a full refund.
RETURN POSTAGE You pay for return postage. Please use a tracked and signed-for service (for example Royal Mail Tracked 48 with Signature) and keep your proof of postage, so we can both see when your return arrives.
EXCHANGES We don't offer direct exchanges. If you need a different size or item, return your original purchase for a refund and place a new order. We can't guarantee the item will still be in stock.
HOW TO START A RETURN Email us at rabiun.ldn@gmail.com or use the form on our Contact and FAQs page, with your order number. We'll confirm your return and tell you how to send it. Please contact us before sending anything back, so we can match your parcel to your order.
RETURN ADDRESS Send confirmed returns to:
Rabiun
Office 17126
182-184 High Street North
East Ham
London
E6 2JA
United Kingdom