Contact and FAQs

Yes, international customers are responsible for any customs duties, taxes, or fees charged by their country. These are not included in your order total and must be paid upon delivery. Rabiun is not responsible for these charges.

Before it's dispatched: Use the contact form with your order number and we'll cancel it and refund you in full.

Already dispatched or delivered: You can still cancel within 14 days of receiving it by sending it back. See How do I return an item? You pay return postage.

Changing the delivery address: We can't change the address once an order has been placed. If it's wrong, contact us within 24 hours and we'll cancel the order so you can place a new one with the right details, subject to stock.

Yes, we ship internationally. Delivery times vary by location:

International Shipping: Usually within 2 weeks, though customs processing can occasionally push it longer depending on destination

Shipping Costs: Calculated at checkout based on location and weight

Customs & Duties: Customer is responsible for any customs fees, duties, or taxes imposed by their country

Return Policy: International returns follow the same policy as UK returns. Customer pays all return shipping costs.

Refer to the detailed size chart available on each product page for accurate sizing. Fit and care information are also provided on each product page and on the garment label.

You will receive tracking information via email after your order is dispatched. Use the provided tracking details to monitor your delivery status.

UK Shipping: Dispatched within 1-2 working days, then sent free via Royal Mail 48-Hour Tracked as standard. You can upgrade to First Class at checkout for faster delivery.

International Shipping: Varies more by destination. Usually within 2 weeks, but customs and destination-country processing can occasionally push it longer.

Shipping Costs: Free on every UK order. International rates are calculated at checkout based on destination and weight.

Return Window: Tell us within 14 days of delivery, then send the item back within 14 days of telling us.

Condition Requirements: Items should come back unworn, unwashed and with all original tags attached. Trying something on as you would in a shop is fine. Jeans must come back with all their detachable faux-fur trims. If any are missing or damaged, we deduct at least £30 from your refund.

Return Shipping: Customer pays all return shipping costs. Please use a tracked and signed-for service (for example Royal Mail Tracked 48 with Signature) and keep your proof of postage.

Contact Us First: Use the contact form to start your return, with your order number in the message field. We'll confirm your return and tell you where to send it.

No Exchanges: We don't offer direct exchanges. If you need a different size or style, return your original purchase for a refund and place a new order. Stock is not guaranteed.

Refund Processing: Refunds are processed 5-7 working days after your item is received and inspected, to your original payment method, including the standard delivery charge if you paid one.